FAQ
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What Customers Want to Know…
1. About Estimates for Electricity Installations
Question: I'm making preparations to start construction, what do I have to do to get electricity to my property?
Answer:
1.The first step is to fill out an "Application for Electricity Installation" form. This form can be obtained from any of the office staff members of the T&D Department.
2. Note that this form has to be signed by both owner and a licensed electrician. If not it will be seen as invalid.
Question: Ok I've filled out the form and it is signed by all the necessary persons, what do I do next?
Answer:
1. Now you submit this form to the Accounts officer of the Accounts Department who is in charge of processing these applications.
2. After you have submitted the form, it is assigned a number for our references and is returned to the T&D Department for an estimate to be prepared.
Question: Who prepares this estimate?
Answer: The estimate is prepared by a Planning Officer of the T&D Department.
Question: How long does it take for the Planning Officer to prepare this estimate and how do they go about preparing it?
Answer:
1.It normally takes a Planning Officer about 2-3 days to have an estimate prepared.
2.The officer has to make a site visit, the site being your area of construction, and make a decision as to what is the best way to get electricity to your property. They usually call you or your electrician for directions to the property before they make this visit.
Question: After this estimate is prepared do you do the hook up?
Answer:
1. No. After the estimate is prepared it has to be signed by a supervisor and sent back to Accounts Department for the Accounts Officer to prepare and official contract for you to make a payment.
2. After the estimate is received by the Accounts Officer, you are given a period of 3 months to make a payment on this bill before it expires. If payment is not made the application has to be redone.